1. Introduction
Promisa Health LLC ("we," "us," or "our") operates promisahealth.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site and use our services.
2. Information We Collect
We collect information you provide directly, including:
- Name, email, phone number, and organization details when you request an assessment or submit a contact form
- Healthcare provider credentials and documents (when you become a client), treated as Protected Health Information (PHI) under HIPAA
- Payment information (processed securely by third-party payment providers)
3. How We Use Your Information
We use collected information to:
- Respond to inquiries and provide credentialing services
- Process assessments and service delivery
- Comply with legal and regulatory obligations, including HIPAA
- Send service updates and communications (with consent)
- Improve our Site and services
4. HIPAA Compliance
When you engage us as a credentialing service provider, we execute a Business Associate Agreement (BAA) and treat provider credentials as Protected Health Information. We maintain:
- Physical, electronic, and procedural safeguards for PHI
- Encryption of data in transit and at rest
- Access controls limiting employee access to PHI on a need-to-know basis
- Audit logs and compliance monitoring
5. Data Sharing
We do not sell your information. We share information only:
- With payers and credentialing bodies as part of service delivery
- With third-party service providers under data processing agreements
- When required by law or regulation
- To protect our legal rights
6. Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate data
- Request deletion (subject to legal retention requirements)
- Opt out of marketing communications
To exercise these rights, contact us at info@promisahealth.com.
7. Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations. PHI is retained according to HIPAA and state healthcare laws.
8. Contact Us
Questions about this Privacy Policy? Contact us at:
Promisa Health LLC
1451 W. Cypress Creek Rd., Suite 300
Fort Lauderdale, FL 33309
info@promisahealth.com
(561) 933-9828